When purchasing a product from KIZOBI you have 24 months rights to complaint. For us to be effective in handling your complaint case you should print out the return form here and fill out the reason for your complaint. You should also put your name, phone number, order number, and e-mail in the complaint. The filled-out return form should be enclosed in the package together with your defected item(s). In order to return your item(s) you must use a return label which can be printed from here free of charge if you live in Denmark. After printing it out you should attach it outside the package before you hand over your package to your local GLS shipping point for them to dispatch the package. We recommend for you to use the free return label directly from us as it contains a Track & Trace number. By using our return label, it means that we can track your package as soon as the package is delivered to the post office. As soon as we receive your package at our warehouse, we will decide whether the product should be repaired or be exchanged. If the product is no longer produced at KIZOBI you will get your money back to your bank account. Notice that the process for complaint will take up to 10 business days. If you are living in another country then you have to send it to our address in Denmark: Trekronergade 147C, 2. Zip code: 2500 Valby.